Give me a break. Sympathy? For microsoft? That might have flown when github was like seven people, but they have nearly unlimited resources to make it better. They're just choosing not to. Let's talk contracts and money before we pull the sympathy card.

I used to be on-call in a high-traffic environment where single customers pushed more bits than entire nations. I chose the role. I didn't want people's sympathy, if anything, I wanted them to complain to management.

If it gets too bad they can quit. Maybe that would be for the best, just wear the thing down until it outright fails and no one wants to touch it. One less bullshit service sucking all of the oxygen out.