> The customer is NOT 'always right', but you can meet them halfway

Reddit users are not customers. The advertisers and AI labs are the customers because they're the ones paying. The users are the cattle in the pen being sold to the advertisers and the monkeys at the typewriters whose output gets sold as AI training data.

I understand this, but the distinction is academic

The people using their product. The people who, if the product were shit from day 1 - as Reddit wasn't - would have never signed up for it. Who have been effectively and literally lied to