The EU just had to pass a law to force companies to disclose if a customer service agent is AI or Human. It is beaten.

https://commission.europa.eu/news-and-media/news/safer-and-m...

Also the endless online debates of ‘is this post made by ai? What about those images, that video or that music?’.

Nowadays, I prefer AI CS agents to humans. I just had a chat with an AI yesterday, it understood me perfectly even when I made mistakes, I was impressed.

In contrast, humans tend to paste me the same barely-relevant macro over and over, no matter how much time I spend explaining my issue.

Customer service is very different. Crappiest audio quality possible & scripted answers all the way down. Almost like humans are forced to behave like machines.