Unfortunately there are more and more cases where "The computer says no" and then there is no human to talk to, and you are bounced back from one automated system to another...

I had recently a case where my title (Mr) ended up as my middle name in the system of the operating airline (it was perfectly correct in the system of the airline that I booked the ticket through). Two hours of talking to those two airlines did not help me. I had to buy another ticket...

I think this starts to remind me the movie Brazil...