My business Workspace account got suspended recently, no reason given, can’t even login to contact support. I’m a solo user so I only had one admin account and that was the one locked out. There was just one text field to submit an appeal, so I did. I never got any email confirmation or tracking number for my appeal, it’s been a week now with no contact from Google. This happened about a week after they charged my credit card for the subscription.

I’m now in the process of switching to Fastmail. Google doesn’t give a shit about anything besides for their golden goose, I would encourage everyone to move away from their services before they just screw you with no warning or recourse just because they can.

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pnw 3 hours ago | parent | next [-]

I ditched Google Workspace for Proton earlier this year and haven't looked back. Yes, the Proton apps don't integrate with everything and E2E encrypted data isn't as accessible as the data held in Google apps, but that's a bonus at this point.

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nha1 2 hours ago | parent [-]

I learned recently that there is controversy around Proton and (surprisingly to me) far-right. Previous HN discussion https://news.ycombinator.com/item?id=48446899

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copper-float 2 hours ago | parent [-]

Some people understand that there is naunce in the world. This is literally just the view of a single sponsor.

The way everyone gets so up-in-arms about the political views of a person three levels detached from the company is insane.

"Oh no, an individual with different views than me offhandedly mentioned Proton, the horror! I can't possibly differentiate between the views of a company and a separate individual!

Let's go grandstand about canceling our service and discouraging others from signing up because a random person thinks differently than me, and talked about the company."

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evulhotdog 2 hours ago | parent [-]

I believe when the views of that person who has influence on the product, and it does not align with the services they say they desire to provide, it’s an issue.

It also can purely be choosing to not support an organization that doesn’t align with your world view. The money in our pockets is the power to change things.

	▲	pitched an hour ago \| parent [-]
		If I’m reading this right, it was a failure at due diligence before sponsoring a YouTube channel. That doesn’t sound at all like what you wrote so maybe you could expand on what the controversy was?

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an0malous 3 hours ago | parent | prev | next [-]

I’m also worried that this is just the future of SaaS where everything is a Kafkaesque nightmare of automated processes no one even understands anymore, and even these incidents are lost in so much complexity the businesses either don’t care or don’t even know it’s happening.

	▲	EvanAnderson 2 hours ago \| parent [-]
		That's pretty much the way the work did now if you're dealing with the "right" companies. The future isn't evenly distributed.

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2Gkashmiri 4 minutes ago | parent | prev | next [-]

I got into self hosting in 2021.

A cheap 2.5Gb how from racknerd, $20-22/year, + domain.

It's been as smooth sailing as any other email provider.

Very satisfied.

Try it

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phyzome an hour ago | parent | prev | next [-]

Dispute the credit card charge and you might be able to get in touch with someone.

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danlugo92 3 hours ago | parent | prev [-]

I switched over to Zoho, has a lot of the same tools (mail/users/office) but UI is much more tech-y / old-school it e.g. more dense. Gets to the point.

I also use it with my own domain registered outside Zoho, so Zoho cannot actually lock me out of my email ever, only the data they host, though this is true for external domains in Google Workspace also.