In their defense, their only competitive advantage over, say, Google is to move fast and break things. It allows them ship faster in a way that big tech can't.

Google was being very careful about releasing LLMs until OpenAI yeeted the first decent GPT model. It led to the public perception that: 1) LLMs hallucinate too much and 2) Google is behind the times. Good for OpenAI, bad for Google.

Chaos benefits the up-and-comer, not the incumbent.

To be fair, it was positioned as "have a fun chat," not "truth telling genius oracle that makes no mistakes."

They can break their own things, not other people's things.