> abusive software supplier would be fired and replaced.

Rose colored glasses much? We've never had the environment you're describing.

Do you recall the 00's and '10s? It was cluttered with closed systems that had ridiculously high costs to move away from. Look at Oracle, or 15-20 year dominance of MS Outlook and Exchange that was so difficult for many customers to deal with it forced the creation of the hosted exchange business model. Heck, go back another decade and look at Novell and WordPerfect.

We've always had closed platforms, and we've always had alternatives. Some businesses choose between them based on priorities that don't align with yours...