I think that Comcast is a USA only service so have no idea of what people watch or listen to on Comcast. But above all, why do they need a consultant to do the switch? There is more to it than a credit card and a subscription?

Comcast is an ISP and Cable Television provider, with a terrible reputation. When I cancelled my service when them I had to mail the modem back to them. I did it UPS shipping with tracking, because I know not to trust them. They never-the-less claimed they did not receive it, and billed me for the device. Eventually - armed with the shipping confirmation - they acknowledged receipt of the package, but insisted that the box was empty and that I mailed them an empty box.

I forget the other details, but remember to never do business with Comcast or their subsidiaries / partners.

> why do they need a consultant to do the switch?

Last time I had to cancel a Comcast subscription it took half a day of phone calls, and then I still had to hand-deliver the modem to a pretty dodgy service centre the wrong side of Dorchester

Just because it's easy for say you and me, does not mean it's easy for others to do. Helper seems like a more appropriate word here, consultant being a loaded term these days!

People are fickle, resistant to change, and do not default to action broadly speaking. Various levels of handholding and potentially encouragement can be required, and even then, some folks will still be like "Nah, I'm good." Humans are tricky.