This is known as the "Paradox of Automation." It's a real problem for many industries.

The OG paper on this is called "The Ironies of Automation" (Bainbridge, 1983). It's a clunky but fascinating read. I give it a skim every couple years and usually come away with a bit of a fresh take on the problem.

Thanks for the reference. For anyone else interested like me, Wikipedia includes a link to an archived copy: https://en.wikipedia.org/wiki/Ironies_of_Automation