ServiceNow are pushing customers off SaaS – are other industries doing similar?

I'm hearing that ServiceNow are pushing enterprise towards self-hosted for their next renewals.

I get the impression that the main driver is an inability to service the necessary compute to deal with the avalanche of agents hitting their APIs.

Kind of an interesting turn given that the main driver for many large enterprise to get off Remedy was the promise of removing multi-million dollar upgrade cycles because "dw it's saas, you cant customise and screw it up".

Are other's seeing similar swings in enterprise software renegotiations?

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nicholasking 12 hours ago | parent [-]

Big move to GLPI happening because of this.

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rorychatt 11 hours ago | parent | next [-]

Maybe.

GLPI wouldn't get through commercial governance for most of the orgs I've worked, let alone floating the re-engineering business case to replace all the integrations that tend to amass over a decade.

SME market might thin out a bit, but I reakon we're a long way from their major customers moving

	▲	rorychatt 11 hours ago \| parent [-]
		(not against GLPI, great product, just scarred from many projects in this space).

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genxy 12 hours ago | parent | prev [-]

big if true, https://github.com/glpi-project/glpi