I sympathise with both parties. As customers, things like these really do test our patience. I wanted to support Jolla / Sailfish and purchased their phone but dealing with the bugs in the OS, for years, even as I was using it as my main phone, was sometimes exasperating, if not down right frustrating. At the same time, it was also disheartening to see Jolla make wrong business decisions, and struggle to stay alive as a business. Sad to see Framework struggling with their products too. It is difficult to not be angry at a company you want to support but are also pissed at because you are not getting your money's worth.