I had a very different experience with the Framework team. The battery died (within the warranty period), I reached out to them, they asked some questions, then sent me a brand new one.

Very satisfied with my Framework laptop and the customer support. I can't imagine buying another laptop.

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sokoloff 6 hours ago | parent | next [-]

Replacing a battery that failed under warranty should be a baseline expectation.

Not "terrible" obviously, but a slight negative that the battery failed under warranty and a slight positive that they honored their published warranty.

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throwaway2037 5 hours ago | parent | prev | next [-]

This reply seems like a non-sequitor and does not respond to GPs concern. How would you feel if a BIOS update outside of warranty bricked your motherboard? I am sure you would not say the same.

	▲	zvmaz an hour ago \| parent [-]
		I was responding to the person casting doubts on whether he/she should buy a Framework laptop by providing my own experience as a very happy customer. I still think he/she should go for a Framework. As for BIOS updates outside warranty, I think it's always been risky for all brands. Maybe I'm wrong. I don't think "non-sequitor" applies here.

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spacemanspiff01 6 hours ago | parent | prev [-]

I had good experience within warranty period, but there was still some funky-ness with a non-posting board... I do sometimes wonder if it was a bios corruption - It died after running the battery 100% to zero...

That being said, I think the particular bios-chip is a design flaw that they should communicate about and fix for future boards... Probably a teething issue thing, but they should fix it. Either a usable replaceable chip so they can just send out a fix, or the fallback bios chip....