Agreed. So is the issue really then that people were inadequately prepared with backup plans and now they're suffering the consequences?

It's not all that different from, say, an AWS region having a service impact. People would rather complain about AWS than prepare and utilize a well-tested recovery plan to shift to a standby region. Oftentimes there's no fallback plan because the business already considered it and decided it was too costly relative to the benefit, but when the incident happens, they still can't help but complain. Humans being humans.