Yeah, as you said, this isn't an AI problem. The interface between an agile team and the non-agile part of the company was a problem over 20 years ago. (At least, that was when it bit me.)

You can think of it as an impedance mismatch, or as a translation problem. But no matter how you think about it, it's real, and it's a problem - especially if upper management lives on the non-agile side of the fence.