This shouldn't really be directed at people who work at the airport. Almost everything mentioned is the fault of the people who designed the airport and the people who run the airport.

The latter group are so, so happy that you addressed the former, and not them. They have successfully avoided the inconvenience and scrutiny that would prompt them to change. (Of course, between Abe and the UHC guy, taking your complaints directly to an executive also seems to be effective, if not even more so.)

Agree 100. Most of my frustration with things in the world goes right to this IE it's the folks who design/administer it that I blame. Sure, the users and/or operators of any given system can find a way to use/operate things incorrectly. But, so many things are just clearly lazy in design. And, n=1 here, in many cases having worked in service/retail/operations roles, it's usually a matter of decision makers not listening to folks that have to work around the sillyness day to day that is to blame. So long as the front line folks work around it, the decision makers consider it solved...