And to be clear, this isn't an "I just walked through an open door" situation. This is getting in the house through a 2nd floor open window, destroying some items and putting some of your own in their place.

> the bot explained that it had manipulated the system to book him onto classes months in advance - against the normal rules of the system.

> The agent replied saying it had succeeded by cancelling another gym-goer's booking.

This wasn't just breaking the rules of the gym, it also caused damages to someone. Someone had their booking canceled, maybe lost some money, definitely lost time dealing with this topic.

Would phoning them and pretending to be someone ahead of you in a queue to cancel their reservation be a crime? probably, but not one likely to get prosecuted.