> Physical Brick and Mortar locations no longer make sense for many retail businesses, as Walmart/Amazon have same day delivery.

This is bull. Take paint brushes for fine finish when painting houses. Amazon sells "paint brushes." But what they don't sell are paint brushes that are actually fit for purpose. It's fine if you're only planning on painting some pre-textured walls. You're probably already using that cheap $20/gallon Valspar so you won't even notice that it takes you 3 extra coats to get good coverage. And you don't notice the brush marks because the orange peel texture on your drywall is designed to hide them. And I bet you walk around saying how hard it is to get a good markless coat of paint on your interior doors without spraying.

If you buy a nice paint brush and good paint a lot of those issues actually go away and it gets a lot easier to do the job. And the only way to know if a brush is good is to pick it up and look at the bristle tips. Are they fine? Are they flagged? Does it have good stiffness? Does it have any weird "stiffener" bristles to hide how cheap the actual brush is? You can't see that until you get the brush.

Worse, Amazon sells the same brush through 50 different brands. They completely choke out the really good listings that used to be on the site. So good luck getting anything different from any of the sellers on there. By category Amazon beats Brick and Mortar. But if you know what you're doing and you're looking for something specific that is of high quality Amazon is only one step above Temu.

> This is bull. Take paint brushes for fine finish when painting houses. Amazon sells "paint brushes." But what they don't sell are paint brushes that are actually fit for purpose.

The person you’re replying to was talking about consumer products, not tools for tradespeople and serious amateurs. Maybe 1 in 100 people that do painting in their home even realize they can get quality paintbrushes instead of using the crappy ones that Home Depot sells or spend the money for premium Benjamin Moore or Sherwin Williams paint.

It shouldn’t be surprising that tools almost exclusively used by tradespeople are sold at specialty supply houses catering to local businesses. I’d head to my local Benjamin Moore dealer for decent house painting brushes. Supply houses almost never rent premium high street real estate.

I do agree with the general thrust of your post, Amazon mostly sells garbage barely fit for purpose and I do not order from them.

It was not a question of retail quality products, but rather the harsh reality of running a retail outlet with a gauntlet of people taking a piece out of your business.

Don't take this the wrong way, but if someone is burning $87k a month for a small shop location, and still personally making minimum wage... it isn't a viable business. Often, even a Chipotle franchise location would have been a better choice. =3