> That wasn't actually true. A new debit card to replace my expiring one ended up being sent to the old address a couple of months ago.

Oh, I’ve had this before. Apparently there was some background “registered address” and I had only updated my “mailing address”. They happily sent monthly statement to the mailing address for years but sent important notices about shutting down their entire small biz account service to my out-of-date “registered address”.

Fun times walking into a branch because you haven’t gotten a statement for a few months and they say “oh, your account has been closed, we sent a $$$ bank draft to $oldaddress”