Correct they fail in any out of boundary condition which is like 50% of cases in my experience

Even worse is that the human is usually just as worthless because the problem is often upstream at the insurance provider or regulation

This is something I’m finding with people complaining about AI systems the AI system in this case is not any worse than the previous IVR system was it just expanded the use cases and now people say oh it doesn’t work for those expanded use cases

There’s no mention whatsoever of the current absolute devastatingly bad state of all software across the world

It’s like people are mad when there’s an application that already sucks, someone attempts to use genAI, that fails and then they blame AI

The whole thing is absurd

I think the problem is that these AI systems usually think they can solve 100% of the cases and make it harder to get to the human operator