> And these customers absolute lack of technical due diligence, on this nth example, of move fast and break things...makes them deserve what they are getting.

That’s a garbage take. These customers didn’t move fast or break things. They trusted a company that made a promise and that company let them down.

>> They trusted a company that made a promise and that company let them down.

That is a Boeing and Volkswagen type of excuse. The engineers did it!