> What if the parents are very good plumbers and car mechanics, should they also be expert in software design and installation?

You know who else are not experts in software design and installation? Fossil politicians and slimy bureaucrats.

Name one public sector state or local website that isn't utter garbage and a nightmare to use. Go ahead I'll wait.

They need to get their sticky donut-eating fingers out of my personal computer.

I renew my tabs online a few times a year. Site is state wide and works great. Take like five minutes and it's super manageable. Seattle city light works well and has a solid outage map when there's bad weather.

capitol.wa.gov is really informative and easy to use and looks nice.

Is three examples enough? You only asked for one. But I figured a few extra would help you.