> (Isn't that what sales is? Working with the customer to tease out the real thing they need solving?)

For any product of any complexity you can can essentially never successfully delegate that process to a non-programmer.

Indeed you can not that often even trust that the client employee doing the asking knows what it is they need. Almost certainly someone in the organisation who was not in the meeting is better placed to tell you what is actually required.

This task needs an analyst; that analyst needs to have experience of writing meaningful code.