For a while in the 90's, I did Gateway 2000 tech support. It's nice to hear you had a good experience :) The mandate was to move quickly while also solving the customer's problem (which is harder than it sounds over the phone).

▲

niwtsol 19 minutes ago | parent [-]

I was very young and I tried to upgrade the RAM on our gateway computer. I used the wrong type of RAM and fried (or broke) the motherboard. When I talked to gateway support, I think the person on the other end could tell what happened but took pity on me and allowed us to get a new motherboard under warranty. I had completely forgot that story until your comment here, thanks for the reminder on why I double check all the specs before rummaging around in there.

	▲	ecliptik 6 minutes ago \| parent [-]
		That's great they replaced it under warranty. I thought I broke the IDE connector once on the motherboard when re-connecting the cable because a pin was missing. The Gateway support rep calmed me down on the phone and that's how I learned about cable keying.