Lots of things break at hobby scale, mainly because hobbyists can have a huge range of experience, expertise, and willingness to do things themselves.

Anyone serving hobbyists, commercially or on a volunteer basis, needs to accept that there will be some number of hobbyists “below the line” of what you can reasonably support. Those folks will just struggle with what you can provide to them, and you will never be able to address all their complaints, concerns, mistakes, etc.

You just have to mentally cast them free on their own. At most, encourage them to find fellow hobbyists who can help them level up where they need to in order to engage with your offering.