Idiocracy 2: Now with AI

Nothing will change until a few important people die after deciding to send an ambulance when police or fire was needed.

This is all about excuses to not invest in sufficient staffing and the "miracle" of AI.

And you can bet almost all 911 services will be 99% AI within 10 years simply because it's cheaper and the government doesn't give a fuck about the community. You might be able to talk to a live human somewhere else in the world if you're able to figure out how to make the AI escalate it but only if the municipality paid for the Plus option.