It’s a great question, but I don’t think the article answers it.

Not in any academic sense, but in a real-world sense a software product is something that as a user you can rely on to solve a problem. Rely is doing the heavy lifting in that sentence.

You can rely on a vendor’s product if (a) they’re going to be around for a long time, otherwise the investment into adopting it isn’t worth it; (b) the vendor is committed to solving your problem in an ongoing way - meaning they understand enough of the domain (ideally more than you do) that they’re going to be a partner even as your own needs evolve; (c) they deliver the product in a dependable way - high uptime and security.

So it comes down to “can you depend on this software over time?”

▲

uxhacker 3 hours ago | parent [-]

I hate the ‘product’ word. In the 90’s I was involved in a travel startup, and the software people would be talking about ‘product’ meaning the website that we where building, and the travel people meant what we where offering in the way of hotels, insurance, flights and excursions.

The word ‘product just left everyone confused.

If one uses a word like platform, application, prototype, offering, ‘products’ this makes it clearer than just the generic ‘product’. It’s even better if goal is applied as well. For example Flight finder Application, or Video Playback Platform.

	▲	darkwater 3 hours ago \| parent [-]
		> I hate the ‘product’ word. In the 90’s I was involved in a travel startup, and the software people would be talking about ‘product’ meaning the website that we where building, and the travel people meant what we where offering in the way of hotels, insurance, flights and excursions. In that case (but IMO it applies to almost everything that's not selling a software or technical solution per se) the product IS the hotel/insurance/flights/excursions package. There is no other way. The website was never the product, it was just a channel. The difference is that especially back then the only way to use that channel was to build it by yourself. And that's something that actually happens for big enough brick&mortar stores: they do have an internal department that manages the stores, buy/rent the spaces, furnish and decorate them etc.