If they think they will save money here on human dispatchers, they could not be more wrong, this will be sued into oblivion after first few deaths caused by AI incompetence to deal with non-standard situations. And I am afraid the worst part is the people who greenflagged this, will walk free.

In case of major event they could just use prerecorded message at the beginning of the call to give people some simple advices for those who can call later, that's what we did in insurance claims department when the line was overloaded. By my experience sometmes dealing with pretty non-standard stuff + now experiences dealing with AI daily for work, this will 100% go wrong despite whatever their press release says about 100% success rate in 3 months (does anyone believe 100% rate?).