> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

This is where it starts. Soon enough we'll have robot EMTs, and then robot police after that. Only for the poors, of course...