This sounds a little dystopian. How confident are they that this system is reliable? Any downtime could literally result in deaths. I would be highly skeptical of such a system being put in place in my city, not to mention the private company being paid to provide these services

I can’t even get through the banks automated live agent in a non-emergency. This is just going to be a disaster. I still have memories of McDonalds trying this and the insanity the order became was hilarious.