The bad part is that Microsoft (generally) used to have some of the best QA in the industry, and that was somewhat extended to Xbox. But they laid off their QA team a year or two ago because "AI will change everything!"

>The bad part is that Microsoft (generally) used to have some of the best QA in the industry

Blame Satya Nadella. He fired testers and turned customers to helpless beta testers.

This definitely does not extend to games. I remember microsoft games having terrible UX over a decade ago (not the game, the account garbage around it).