> Because that's more about UX and product design than code quality. I think it's because in the business domain, people only attempt safe things.

Not really. It’s mainly about the lack of frustration. People will learn the most obtuse way of using a software if it’s important. But they want to spend that effort only once, and then have valuable results as the ROI. Meaning no random crashes, no slow process,…

When you can have something that runs without babysitting, or just be able to use the tool and do your tasks, it removes a lot of mental load.