I agree strongly with that comment you are quoting.

It means (at least in my interpretation): different people think differently; a great salesman thinks very differently than a great software developer. And the AI wave is trying to force lots of everyday normal employees (who may or may not be good at their jobs already) to think and act like software developers. A great salesman may literally not have the type of mind where we can turn what he does into "processes" and "documentation" like we need to do to make agents. Most humans, by far, don't think in a "process" sort of way, and trying to get them to do so is a path towards disaster on many levels.

This is why most AI digital transformation is failing. Making a creative artist or a salesman or a chef or account manager or whatever into "one of us" (a someone who thinks explicitly about process-itizing everything etc) is, the fallacy of.... well, to use an old Yiddish expression: "if my grandma had balls, she'd be my grandpa." (Sorry for the vulgar image.) It's asking people to be a completely different type of person than they are, and that almost never succeeds.

I've done a lot digital transformation (pre-AI) and my approach was always to not try to change people, but to have a small group of smart process-oriented thinkers go into teams and work hand in hand with them to turn what they do into processes.

PS: all this is said as someone who loves AI and is a huge fan and has invested heavily in it.