There is a weird duality when analyzing this... On the one hand, I think factory assembly lines are just a high bar to clear as as metaphor for internal processes. Almost no business actually runs a super organized backend workflow; there is always "I thought you followed up with the customer" "I thought you did"

On the other hand if the email server is down that's just as big a problem for any biz as if customer facing product was not working so some workflow things are already treated as production tier priority