My wife always randomly hits the up or down button, then gets upset if I explain why she should only pick the one she really wants. She forgets the next time. I think some people never really understand how elevators work.

See also: the keep open / close doors button. I had one building administrator explain to me we should add a delay of 10 seconds to the "quickly shut door" button because otherwise she kept getting her arm hit by the door. When I asked why we would add a delay to the button that's meant to reduce delays (why not simply wait for the door to close on its own, then?), and whether we should fix the sensor that prevents doors from closing if there's an obstacle instead, she just kept staring blankly at me. I don't think she understood me at all.

Again, some people simply don't grasp how elevators work.

I fear in both cases, its not a lack of understanding of elevators but of common sense...