I have used incognito chats and regular chats, but it doesn’t matter either way since I don’t have memory enabled anyway.

I’ve seen very many screenshots using the mobile app and the desktop website so I don’t think it’s the interface. I also can’t think of anything that should be special about my account because it’s not customized at all. I’m on a max 20 subscription if that makes any difference.

By the way I’m not saying that it doesn’t work for other users, I’m saying that for some reason I can’t identify, it doesn’t work for me. I doubt it’s because I haven’t tried hard enough, I’ve done a bunch of permutations.

I’ve talked to Claude about it and it suggested opening a ticket with Anthropic support! Saying what, help me your product works as expected?