The guy below downvoted for insulting SV and saying "read chapter 5" is correct: Read Chapter 5, the "Symbiote or Parasite" one you've partially quoted here. It's a real banger.

Read it both in the context of the time, the early 16-bit 70s when retail store what-we'd-call-ERPs were bleeding edge technology, and then in the context of today where the actualities are different but the realities are still there.

Don't let the computer take the blame.