| ▲ | toomuchtodo 15 hours ago | |
You get what you measure. Both can be wildly irrational depending on incentives and target outcomes. Would an AI solution have been in place in this context if testing revealed this outcome we’ve arrived at and a data driven decision was made to hire instead? Or was no testing done and we’re testing in prod? Sure looks like testing in prod or simply ignoring metrics specific to a quality customer experience. Like investigating a crash site, we have to ask what series of events and decisions have led us to this incident. | ||