I won't claim strong enthusiasm for Sprites, but in my experience (albeit way back in 2021) Fly's support was absolutely top-notch, up to and including Kurt personally working with me to help debug our deployments. This was as a small business only billing a few hundred a month.

This would have been much more recent. Maybe something changed?

Either way I wasn’t privy to the actual details, just that it was one of their gripes.