> Sorting requires a model of how your org actually behaves: trust relationships, hallway knowledge, the consequences of past decisions. Almost none of this is written down.

This is a long-standing problem related to operational excellence and politics. I expect this will improve with AI adoption and integration. You can't get an exec to create a decision record and commit it to git. Managers have incentive to sequester information.

Engineering already has the discipline (maybe) and abilities to solve the problem. Version control, change control, ADRs, logging, structured docs, etc... We can trace an inbound packet or call through the entire stack. Management can't/won't do anything remotely close. 1-to-1 emails, meeting minutes, stale Word docs is the standard for most.

Inserting LLMs as the interface, and/or plugging into existing interfaces like email, is going to change things. Finally it will be possible to capture more institutional knowledge, without trying to teach an old dog new tricks.