I’m not looking forward to our customer service future.

I called my window contractor this week, I need new skylights. Instead Janet answering, they now use an AI operator-lead-generator thing.

After a few of minutes of answering questions, I just hung up. I’m unsure why, I don’t miss Janet or even genuinely like talking to people, and Im definitely not anti-AI. I just intensely disliked the experience, enough to walk away from a vendor with whom I’ve done tens of $ks in business (I found another window guy).