A high degree of polish was tangible evidence that someone in the organization gave a shit about their work.

Or a third party was paid a one-time fee to make something look good - which still isn't a testament to the quality of the first party's service they're providing.

	▲	vkou an hour ago \| parent [-]
		Sure, but it means that they managed to pick third-parties they work with that give a shit. They could have always picked ones that didn't. When you're buying a pig in a poke (which is always the case when you're a first-time customer), this is a positive signal.