> Gumroad’s official account posted that its support SLA had dropped to 15 minutes, down from 24 hours earlier this year. Lavingia added that the team is currently averaging two minutes per response, a number that would have been unthinkable for a company running a traditional support desk.

That are quantities, what about the quality? Are the customers satisfied or do they reopen nee tickets often?

Reminds me of quick math

they never fixed my billing issue, just autoresponded until i gave up and issued a chargeback.