You're not wrong, though I will say that I haven't forgotten it's a social space. The social aspect is why I bought it in the first place. In my mind, the kiosk terminal is there for convenience. We get a lot of people who A) don't want to interact with us more than necessary or B) sometimes people buy one game or one hour, then decide to stay -much- longer.

My thinking on that is, don't make the customer get up if they don't need / want to.

Long story short, the intent of the kiosk isn't to delete human interaction. Honestly, I implemented it as a way to summon servers or bowling mechanics, and any self-service options I could think of as-needed. One doesn't have to use the kiosk, they're just there as a convenience thing.