AND shipping.

Shipping physical products can open you up to more fraud, because once it’s in the mail, it’s in the mail. The customer can say it never arrived or claim their card was fraudulently used in order to keep using the product for free. Whereas with a SaaS you just disable their access.

	▲	marysol5 16 hours ago \| parent [-]
		And also logistics is a race to the bottom, everyone is competing to get more and more packages through the system, and the customers are demanding lower and lower prices. So there's a fair amount of stuff that just doesn't make it there, there's a whole business now on re-selling non-delivered packages. And with that also comes the services, the reason they leave it at the door, or in the bin, or yeet it onto the roof. Is because there's no profit margin anymore for the delivery person to wait 30s each time for someone to answer.