The article mentions uses of AI but doesn't really give any examples of harm from AI. It does give specific examples where it sounds like Kaiser is optimizing calls to minimize cost rather than improve quality of care. It's also pretty easy to expect that the examples given (treating longer calls as a problem and penalizing nurses for giving more than 3 pieces of advice) reduce the quality of care.

They talk about workplace survillience. They use a machine learning tool that try to assess their emphaty, and such. The AI, while the tool technically can be called that, in the article is there to be a buzzword.