I would love to learn the cost of the AI versus how many new workers they could afford to hire and get more calls done. But I assume the end goal will be full replacement of human workers once the AI has had enough time to learn the job.

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caturopath 8 hours ago | parent | next [-]

The article doesn't seem to be about replacing nurses staffing their phones with AI. It seems to be about making sure the care they're providing is what the company wants.

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BeetleB 9 hours ago | parent | prev [-]

The AI is a lot cheaper. Kaiser nurses are amongst the highest paid in the nation.

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saltcured 9 hours ago | parent | next [-]

Now let's talk about how AI could replace Kaiser middle management and streamline bureaucracy to preserve more budget for doctors and nurses...

	▲	joe_the_user 8 hours ago \| parent [-]
		People enjoy saying "AI can replace middle management" as a comeuppance but it's not what people think. In many ways, AI is primarily serving as middle management, yes. But what happens is that instead of one manager engaging in petty surveillance, harassment and browbeating to increase work intensity, you have ten clones of the manager doing the same thing. That's not the "woo hoo, automated middle management!" you were looking for.

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apercu 9 hours ago | parent | prev | next [-]

Subsidized Gen AI maybe.

Also, California has a high cost of living.

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indoorfish 9 hours ago | parent | prev [-]

How dare the people who take of the sick and dying be paid well. Unacceptable waste that must be optimized!

We're liberating them from work so they can focus on what matters