> we don’t even expect humanity from big tech since that’s what we’ve become accustomed to seeing.

There is a difference between humanity in communication and saying the problem was a human choice.

You can have humane communication about a system failure and actors in that system. Or you can have cold matter of fact press release voice about an individual persons failure.

I don’t think anthropic statement was any less distant than other times big tech brushes off a whiopsie. They just used personal language to ingratiate the reader.