> We're running into situations where the usage of smart phones and apps are becoming mandatory for using services.

A new building is being built in my city, and the trash containers which were installed outside have instructions printed on them, indicating that you need to use a smartphone app to take out your trash.

I found this deeply offensive in a way that I cannot explain.

There are breastfeeding pods in airports that require an app and registration to use them as well. (But it's a well known code to use them. 80085 )