> After 14 months I got a $7,000 refund. I was told it had to be approved by the head of AWS.

$7,000 of credits is no problem. At that time a friendly neighborhood PM or director could issue the credit without much oversight.

Your problem is the time period. Amending a bill in the same cycle is EZ. Fixing the previous cycle is a PITA but pretty common. Issuing amendments for the previous financial _years_ would be a huuuuge PITA going through finance etc.

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kccqzy a day ago | parent | next [-]

Banks and financial institutions are the same. If they haven’t issued you a monthly/quarterly statement yet, they can just apologize and tell you the numbers are wrong please wait for the statement. But it is a major issue if an actual statement has the wrong numbers.

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michaelmrose a day ago | parent | prev [-]

Reminds me of working for a cable company and being told that even if we screwed up and stole from the customer the look back period was only a few months and if we found an error from before that we weren't supposed to correct it.

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SoftTalker a day ago | parent [-]

There's a certain obligation on both sides of a contract to pay attention.

If you're not watching your billing, and then try to claim overcharging a year later, you'll get a lot less satisfaction even from regulators or judges than if you notice it when (or soon after) it happens.

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michaelmrose a day ago | parent [-]

Cable bills are extremely complicated on purpose and people are taxed for time attention and intelligence.

The employees and company have an obligation not to exploit this even if the issue is only discovered after the fact.

You don't get to export any of the responsibility to your customer. They don't prepare the bill and it's not their job to find your fuck ups

	▲	SoftTalker a day ago \| parent [-]
		No argument, but fuck-ups happen, and get fixed more quickly and easily when people are paying attention. I once got a monthly water bill for ~$35,000 at a residential, single-family home. Good thing I was paying attention and looked at the bill before the auto-pay bank draft hit. Someone had misread the meter.