> I have to call MINI at some point and demand they fix this garbage

That would never occur to me. Whenever something produced by a large company breaks, I pretty much assume there's no signal possible back to whomever is responsible for the breakage, and that whatever is broken now is broken forever.

To the author's point, they're A-gile, but forgot that the first step in the process was customer feedback

Tell that to Volvo. They even state on their feedback form that they don't respond to feedbacks, which IMHO is a polite way of saying that they don't read the feedback but still need a form, because no form would be bad publicity.